DEL SOCORRO CORRAL , M.; SILVA MÁYNEZ , L. X.; REYES LEDEZMA , D. M.; TORRES LOZANO , D. A.; MEDINA MOLINA , Y. Assessment of customer satisfaction in a service company using discrete-event simulation. Revista NeyArt, [S. l.], v. 4, n. 4, p. 132–151, 2026. Disponível em: https://revistaneyart.com/neyart/article/view/223. Acesso em: 10 sep. 2026.