Procedure for applying and monitoring CTQ with QFD
DOI:
https://doi.org/10.61273/neyart.v4i2.157Keywords:
QFD, CTQ’s, methodology, continuous improvementAbstract
Currently, the oil industry has remained an essential pillar of the Mexican economy, contributing millions of pesos to the GDP year after year. As a result, there arises a need to prioritize customer needs even more as a main activity in order to maintain that growth, since it is a fundamental economic support in the country.
The purpose of this research is to propose a methodological integration of Quality Function Deployment (QFD) and Critical to Quality (CTQ’s) in this sector, unlike other contexts and industries where these tools have proven to be essential for translating the Voice of the Customer (VoC) and improving the quality of processes.
In response to this absence, this research, using a quantitative and cross-sectional approach, analyzes the recurring problems that primarily generate costs through statistical analysis, in order to evaluate behavior and reduce these failures. The study confirms that applying these two tools allows for a more precise and easier understanding of their underlying causes.
In conclusion, the proposed methodology is effective in reducing variability, strengthening continuous improvement, and can be applied in similar industrial contexts, especially in those developing future projects aimed at improving processes through quality tools or ensuring the consistency of results, as previously mentioned in continuous improvement.
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