Análisis del clima organizacional en el ámbito universitario: Un estudio de caso en una universidad

Ricardo García Parada; Jesús Antonio Flores Zamorano; Jesús Iván Ruiz Ibarra; Damaris Nathanael Flores Zamorano; Luis Fernando Hernández Ramírez

doi:10.61273/neyart.v2i3.57

Authors

Ricardo García Parada Tecnológico Nacional de México https://orcid.org/0000-0002-6266-3016
Jesús Antonio Flores Zamorano Tecnológico Nacional de México https://orcid.org/0000-0003-1725-7112
Jesús Iván Ruiz Ibarra Tecnológico Nacional de México https://orcid.org/0000-0001-8800-9314
Damaris Nathanael Flores Zamorano Tecnológico Nacional de México https://orcid.org/0009-0008-6223-0027
Luis Fernando Hernández Ramírez Universidad Tecnológica de México https://orcid.org/0000-0002-2318-7395

DOI:

https://doi.org/10.61273/neyart.v2i3.57

Keywords:

Organizational climate, performance, job satisfaction, productivity

Abstract

The organizational climate is a key factor that influences the individual and collective performance of members of the university community. A favorable climate contributes to job satisfaction, productivity and commitment, while a negative climate can generate demotivation and staff turnover. The main objective of this study was to diagnose the current organizational climate in a University, identifying the factors that influence it and proposing strategies to improve it.
A descriptive cross-sectional design was used. An organizational climate questionnaire, adapted from Cornelio's (2011) model, was applied to a sample of 10 afternoon shift teachers at the University. The questionnaire consisted of 29 items scored on a Likert scale from 1 to 5. The data were analyzed using SPSS software, calculating means, standard deviations and performing analysis of variance (ANOVA). The results revealed that 77% of the teaching staff surveyed feel satisfied with the organizational climate. However, areas of opportunity were identified related to internal communication, recognition of outstanding performance and professional development opportunities. This study contributes to the understanding of the organizational climate in the university environment, highlighting its importance for the success and development of educational institutions. The findings obtained provide valuable information to implement concrete actions that allow maintaining and constantly improving the work environment, promoting the well-being, productivity and commitment of all members of the university community, which will result in benefits for the institution and quality. of the education provided.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

References

Barría-González, J., Postigo, Á., Pérez-Luco, R., Cuesta, M., y García-Cueto, E. (2021). Assessing Organizational Climate: psychometric properties of the ECALS Scale. Anales de Psicología, 37(1), 168-177. https://dx.doi.org/10.6018/analesps.37.1.417571 DOI: https://doi.org/10.6018/analesps.417571

Bermúdez-Aponte, J.J., Pedraza Ortiz, A., y Rincón Rivera, C.I. (2015). El clima organizacional en universidades de Bogotá desde la perspectiva de los estudiantes. REDIE. Revista Electrónica de Investigación Educativa, 17(3), 1-12.

Buchanan, B. (1974). Building effective work relationships. New York: Harper & Row.

Cornelio López, T. (2011). Evaluación de 360° del desempeño laboral de los supervisores del área de corte de industrias citrícolas de Montemorelos, S. A. Universidad de Montemorelos.

Duarte Beltrán, E., Montesinos González, S., y Calvo Cortés, J. (2023). Mejora del clima organizacional de una empresa de servicios basado en la NOM-035-STPS-2018. Unaciencia Revista De Estudios E Investigaciones, 16(30), 49–60. https://doi.org/10.35997/unaciencia.v16i30.690 DOI: https://doi.org/10.35997/unaciencia.v16i30.690

Hellriegel, D., Slocum, J. W., Woodman, R. W., y Ulrich, D. (2009). Organizational behavior. Cengage Learning.

Hernández Galicia, E. I. (2008). Inteligencia emocional y desempeño laboral de los supervisores de industrias citrícolas de Montemorelos. Universidad de Montemorelos.

Iglesias Armenteros, A.L., Torres Esperón, J.M., y Mora Pérez, Y. (2020). Organizational climate studies: integrative review. MediSur, 18(6), 1189-1197.

James, L. R., y Jones, A. J. (1971). Organizational climate: How it works and how to change it. Addison-Wesley.

Macías García, E.K., y Saltos Briones, G.M. (2020). Incidencia Del Clima Organizacional En El Desempeño Laboral De La Carrera De Ingeniería Química De La Universidad Técnica De Manabí. Revista EDUCARE, 24(1), 98–116. https://doi.org/10.46498/reduipb.v24i1.1252 DOI: https://doi.org/10.46498/reduipb.v24i1.1252

Pantoja-Pantoja, A.K., Navarrete-Acosta, A.P., Zambrano-Guerrero, C.A., & Matabanchoy-Tulcan, S.M. (2020). Relación entre clima organizacional y violencia laboral en funcionarios de una universidad pública. Universidad y Salud, 22(2), 137-147. https://doi.org/10.22267/rus.202202.185 DOI: https://doi.org/10.22267/rus.202202.185

Pariona Luque, R.B., Rivero Pariona, Z.Y., González Ríos, R.C., y Hinojosa Benavides, R.A. (2021). Clima organizacional y desempeño profesional administrativo: Estudio desde una universidad estatal peruana. Revista Venezolana de Gerencia, 26(93), 308-317. DOI: https://doi.org/10.52080/rvg93.21

Servín Acosta, M.A. (2019). Clima organizacional en la Universidad. Ciencia Latina Revista Científica Multidisciplinar, 3(1), 226 - 244. https://doi.org/10.37811/cl_rcm.v3i1.20

Schneider, B. (1985). Organizational climate. Annual Review of Psychology, 36, 31-58. DOI: https://doi.org/10.1146/annurev.psych.36.1.573

Soria Reséndez, A.C., Pedraza Melo, N.A., & Bernal González, I. (2019). El clima organizacional y su asociación con la satisfacción laboral en una institución de educación superior. Acta universitaria, 29, e2205. https://doi.org/10.15174/au.2019.2205 DOI: https://doi.org/10.15174/au.2019.2205

Tagiuri, R. (1968). Organizational climate: Exploration of the concept. Oxford University Press.

Zeithaml, V.A., Berry, L.L., y Parasuraman, A. (2009). Delivering superior customer service. McGraw-Hill.