Diagnosis for the drinking water service in the city of Emiliano Zapata Tabasco, Mexico.

Abstract

Providing drinking water to the population is a challenge that involves the collection of water, its purification, quality standards, trained personnel, maintenance of facilities and its efficient distribution in homes, which even includes raising awareness among customers in its use, the case that in Tabasco there is the State Commission, which has the responsibility of serving users at all levels, in order to provide this input to families, this is why the objective of this research was to determine the perception of users of the drinking water service by the Water and Sanitation Committee of the State of Tabasco in the city of Emiliano Zapata Tabasco.

For this, the descriptive method with mixed analysis was applied, a 15-question instrument was developed using the Likert scale, sociodemographic data, item dispersion measures, and their application validity were determined using Cronbach's Alpha, as well as the Kaiser-Meyer-Olkin (KMO) test and Bartlett's Sphericity, 61 people selected by the snowball method were interviewed, from 22 colonies out of 28 registered in the municipal capital. The results obtained indicate that it is necessary to review the water quality processes, train the customer service staff, manage the liquid administration processes, efficiently supply the colonies with comprehensive plans, emphasize care with workshops for users, make home visits, the statistical reliability was presented at 0.835 and a KMO of 0.881 and sphericity of 3.2474^E-41 that determines the validity of the responses, it is concluded that it is necessary to establish communication processes with users on a permanent basis, attend to the management of drinking water management in the colonies, communicate to users the innovations in treatment and quality in the supply to the population.